HEISENBERG — ESTIMATE & TERMS OF SERVICE

SERVICE / DIAGNOSTIC FEE

A $99 service/diagnostic fee applies to all appointments and covers travel, time, and on-site assessment. This fee is non-refundable and due regardless of whether further work is performed. If additional work is approved, this fee is credited toward repairs of $500 or more. This fee does not apply to scheduled maintenance visits under an active membership plan, or to diagnostic visits included in your plan — see MEMBERSHIP PLANS below.

ESTIMATES & PAYMENTS

Estimates are valid for 30 days from the date issued; after that, pricing may change. Payment is due in full upon completion of services unless other written arrangements are made in advance. A 3% processing fee applies to credit card payments over $700; this fee is disclosed before payment, does not apply to debit cards, and does not apply to recurring membership plan charges. For special-order parts, a prepayment/deposit may be required.

PAYMENT TERMS & NON-PAYMENT

Invoices are due upon receipt unless otherwise agreed in writing. Balances not received within 21 days may be subject to a late charge of 1% per month until paid in full, not to exceed the maximum rate permitted under Washington law. Accounts unpaid beyond 45 days may be referred to a licensed collection agency; the customer agrees to be responsible for associated collection, legal, and court costs where permitted by law. Returned checks incur a $25 fee.

DIAGNOSTIC DISCLAIMER

Diagnostics identify the most probable cause of failure based on observable conditions at the time of service. Replacing a component based on these findings does not guarantee full system functionality if additional issues exist; further repairs may be required and will be quoted separately. Intermittent faults that do not reproduce during the visit may require a return visit.

REPAIR & INSTALLATION WARRANTY

Repairs: 12-month labor warranty on replaced parts and refrigeration sealed-system components (e.g., motors, relays, fans, capacitors). Installations: 3-year labor warranty on new HVAC system installations. Equipment warranty is provided by the manufacturer (typically up to 10 years) and requires proper registration and regular maintenance. Regular maintenance per manufacturer guidelines is required to keep warranty coverage valid. Cleaning services carry no warranty; where a membership plan includes a repeat cleaning, that is part of the plan's scope of service and is described under MEMBERSHIP PLANS below.

This repair warranty is the same for every customer. It is not a membership benefit and is not sold separately.

REFRIGERANT CHARGE & LEAKS

Adding refrigerant to a system with a suspected or confirmed leak is a temporary measure, not a repair of the leak. We do not warranty refrigerant charge on systems with unrepaired leaks. Leak diagnosis and repair, where performed, are quoted separately.

OLDER SYSTEMS & PHASED-OUT REFRIGERANTS

On older systems — including units using phased-out refrigerants such as R-22 — replacement parts and refrigerant may be limited, costly, or unavailable. Repairs to such systems may be temporary, and replacement may be recommended when continued repair is not cost-effective. Approving a repair does not guarantee the lifespan of an aging system.

REFRIGERANT HANDLING

All refrigerant recovery, charging, and handling is performed in accordance with EPA Section 608 requirements.

NO GUARANTEE OF FULL SYSTEM PERFORMANCE

HVAC systems may have multiple underlying issues. Repair or replacement of a specific component does not guarantee overall system performance, efficiency, or long-term reliability.

EXISTING EQUIPMENT, LINES & CONCEALED CONDITIONS

We do not guarantee the performance, efficiency, or reliability of existing equipment, ductwork, or components not installed or fully replaced by us. We are not responsible for pre-existing defects, code violations, or concealed conditions — including hidden leaks, damaged electrical or gas lines, or condensate/drain clogs caused by pre-existing conditions. Discovery of such conditions may require additional work at additional cost. We do not warranty existing water or gas lines unless we specifically replaced them.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, our total liability for any claim arising out of or related to services provided shall not exceed the amount paid by the customer for the specific service performed. For membership plans, that amount is the plan fee paid for the current term. We are not liable for indirect, incidental, or consequential damages, including loss of use, property damage, or business interruption.

Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, for fraud or intentional misconduct, or for any other liability that cannot lawfully be limited under Washington law.

CHANGE ORDERS & SUBSTITUTIONS

Additional work not in the original estimate requires customer approval and may result in a revised estimate. We may substitute materials or equipment of equal or greater quality if the original items are unavailable.

PERMITS & ACCESS

The customer is responsible for providing safe, adequate access to the work area and for confirming compliance with local zoning, HOA, and property restrictions unless otherwise agreed. Permit requirements are addressed case-by-case and may incur additional cost.

CUSTOMER RESPONSIBILITY

The customer agrees to provide clear, safe access; secure pets and remove valuables/obstructions; and disclose known hazards or system issues. Deposits for special-order parts may be non-refundable once the order is processed.

CANCELLATIONS & NO-SHOWS

Appointments cancelled with less than 24 hours' notice, or no-shows, may be subject to the service fee. For membership plan visits, a missed visit is rescheduled at no charge the first time; after that it counts as one of the visits included in your plan term.

RIGHT TO REFUSE OR STOP WORK

We reserve the right to refuse or discontinue work if unsafe conditions are present, access is restricted, or payment terms are not met.

EXTERNAL FACTORS

We are not responsible for delays or performance issues caused by factors beyond our control, including utility failures, weather, manufacturer defects, or supply-chain delays.

DOCUMENTATION (PHOTOS/VIDEO)

The customer consents to our taking photographs or video of equipment and work areas for diagnostic, warranty, quality-assurance, and record-keeping purposes.

COMMUNICATION & PRIVACY

By approving an estimate or invoice, or by starting a membership plan, you agree to receive service-related communications including appointment reminders, service reports, and plan renewal notices. Marketing messages are sent only with your separate consent, given at the time you provide your number or email. Reply STOP to any text to opt out of texts, or email heisenberghvac@gmail.com to opt out of email. Opting out of marketing does not stop service-related messages about work you have booked or a plan you hold. Our privacy policy is at heisenbergwa.com/privacy-policy.

CHANGES TO THESE TERMS

We may update these terms. The version in effect when you approve an estimate or invoice governs that work. For membership plans, we will give at least 30 days' notice before a change takes effect, and you may cancel instead of accepting it.

ACCEPTANCE & GENERAL

Approving an estimate or paying an invoice — including electronically through our online client portal — constitutes acceptance of these terms. Starting or renewing a membership plan also constitutes acceptance. This document, together with the approved estimate, invoice, or plan description, is the entire agreement and supersedes prior verbal representations. If any provision is unenforceable, the rest remain in effect. This agreement is governed by the laws of the State of Washington, and venue for any dispute is Clark County, Washington.